How Do I Reset My Password?

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There are two ways you can reset your password:

  1. From the Accounts Settings page in your dashboard (when logged into your account)
  2. Using the “Lost your password?” link on the login form

The instructions below will walk you through changing your password using the above mentioned methods:

1. From the Accounts Settings page in your dashboard (when logged into your account)

To reset your password when you are logged into your account, simply navigate to the Account Settings page (on a desktop, this will be located under the My Account tab). Then, sroll to the section that says Password Change and you will be able to update your password:

Password Change

Please note, it may take a few seconds to update after clicking Save. We recommend allowing 10 seconds for the password to save (the page should refresh after this time). You will also need to make sure that your password is at least 12 characters long.

2. Using the “Lost your password?” link on the login form

If you forgot your password and can’t login, you can reset it by clicking the “Lost your password?” link on the login form:

Login Popup Screenshot

After clicking this link, you will be prompted to enter your email address and a password reset link will be emailed to you. If you do not receive this email, please check your Spam folder before trying again.

Upon clicking the link in this email, you should see a page like this where you will be able to reset your password:

Reset Password Screenshot

Again, as with changing your password from your account, it may take a few seconds to update after clicking Save. We recommend allowing 10 seconds for the password to save (the page should refresh after this time). You will also need to make sure that your password is at least 12 characters long.

If you have any further questions or trouble, contact us here or send us an email at info@grid50gear.com.